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The GifteesGifting Style

Return and refund policy

Please read this before you pay.

Last updated: 9 October 2026

Our policy

We do not accept returns or give refunds on any order. Each gift is made and packed by hand for you after you order, and many are personalised or contain food, so we cannot take them back.

Ask us anything before you order

Before you pay, ask us anything on WhatsApp: what is inside, sizes, colours, the gift message or delivery. We are happy to send more photos. We confirm every detail with you before you pay.

Our promise

We check every gift before it leaves us, and make sure what you receive matches the product page and what we confirmed with you on WhatsApp. Hand-painted and handmade items vary a little in colour and pattern. That is part of their charm, not a fault.

Changes and cancellations

You can change or cancel your order freely before you pay. Once you have paid, we start preparing your gift, so we cannot cancel or refund it. If you need to change the date or the gift message, tell us as early as you can and we will do our best.

If something is wrong

If your gift arrives damaged, or is different from what we confirmed, message us on WhatsApp as soon as you receive it, with photos of the gift and the packaging. We will look into it and work out a fair solution with you.

This policy does not affect your rights under the Consumer Protection Act, 2019. See also our terms of use.

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